Patient Safety

Quality Care Commission

As required by government, from April 2011 we have been legislated by the Quality Care Commission (CQC) and have become a registered dental practice with the CQC. The CQC is the regulator for all health and social care services in England.

The CQC is the regulatory organisation that checks dentist’s services meet the government’s standards or rules about care. They check that people get good and safe care from dentists, and that the government’s standards cover all areas of care.

We adhere to the legislation for dentists and the essential standards of quality and safety across the dental industry. The CQC monitor our compliance to the legislation set out in 2011 and carry out planned inspections of our facilities, staff and premises, which is something we welcome.

As a leading dental practice we will continue to engage with the CQC on a regular basis and follow the legislation and learn more about maintaining a high quality of service, and care for all of our patients. We want all of our patients to have excellent outcomes from the experiences and treatments provided by Pulborough Dental Care.

We take both cross-infection and cross-contamination control at Pulborough Dental Care (PDC) very seriously. Prior to undertaking any clinical procedures every General Dental Council (GDC) member of the PDC dental staff is trained in all aspects of cross infection and cross contamination control, and follow the Continuing Professional Development (CPD) certificate guidelines that are laid out by the GDC. This is crucial because it maintains not only the safety of our patients but their families, staff and their families too.

Every dental staff member is trained to be familiar with all areas of cross infection and cross contamination control. This includes the full decontamination of all dental instruments and specialist equipment. Full training is given in both these areas for new GDC registered dental staff during their practice induction sessions, and regular training updates are carried out with all GDC registered staff at regular intervals, as required by changes within the practice and the legal and professional requirements. We stay up to date and well informed about current safety recommendations and guidelines in this area, and regularly review our own processes and standards in light of changes to regulations as soon as new information becomes available.

Separate decontamination room

Unlike many dental practices we have our own dedicated cross infection & contamination control room, where all of our specialist equipment is dealt with and sterilized in a safe and secure environment away from our two surgeries. We believe this is best practice and greatly minimises the risk of any cross infection and contamination taking place, and protects our patients and staff in equal measures.

Annual team medical emergencies and resuscitation training

We carry out team medical emergencies and resuscitation training each year as a team exercise because we believe this is the most effective way of offering first-rate first aid in the event that it’s needed. We work well together as a team, we understand each other and thus by attending an annual course together it helps to galvanise us further and allows us to deal with any emergencies or first aid related incidents that may occur in a much more effective manner. It also gives you the reassurance that all of our staff members are trained in medical emergencies.

Medical emergency and first aid kit

We have a comprehensive emergency first aid kit that includes essential equipment needed to treat medical emergencies that may occur within our practice. All the items in the medical emergency and first aid kit are logged and the life of each item is monitored and replaced at the end of its expiry date.

In-house defibrillator

We maintain a defibrillator on our premises in case of incidence of cardiac arrest. Although it’s extremely rare to suffer a cardiac arrest, emergencies do happen and we’d rather be fully prepared for, in case this scenario occurs. Following a cardiac arrest the chances of survival decrease by 23% per minute*. It’s therefore critical that medical treatment commences as soon as possible.

A defibrillator is a portable electronic device, also known by its full name: automated external defibrillator. The device has the ability to automatically diagnose potentially life threatening cardiac arrhythmias of either ventricular fibrillation or ventricular tachycardia, in a patient. It is then able to treat them through the defibrillation process, which is the application of electrical therapy, which stops the arrhythmia, and allows the heart to re-establish an effective rhythm. Defibrillators are designed to be simple to use and their use is taught in many first aid, first responder and basic life support (BLS) level CPR classes.

*Source, The Community Heartbeat Trust

Your safety is our priority, during every moment of your appointment

In-house oxygen supply

As part of our first aid kit we maintain an emergency oxygen supply, which can be used anywhere in the practice.

Fire drills

Fire drills are carried out at regular intervals and we maintain records of when they’re conducted and how well they were carried out, so they can be continually learnt from and improved upon.

Fire extinguishers

Fire extinguishers are situated throughout the practice within close proximity to staff for use in the event of a fire. Our fire extinguishers are maintained by an accredited fire association and tested on a regular basis. Records of all testing and monitoring are held within the practice.